Help Center/Troubleshooting

Pet photos not uploading

Updated December 01, 2025•3 min read

Image Issues

having trouble uploading that cute pic?

  1. File Size: We accept images up to 5MB. If your photo is huge (e.g., raw camera file), try compressing it or taking a screenshot of it.
  2. Format: We support JPG, PNG, and WEBP. HEIC (iPhone default) is supported on most modern browsers, but if it fails, try converting to JPG.
  3. Permissions: If on mobile, ensure you've granted the browser access to your photo library.

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Pet photos not uploading | Clawmate Help Center | Clawmate